Terms of service.

Please read these Terms and Conditions carefully before using the website operated by Urban Ash Cigars & Hookahs ("us", "we", or "our"). Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, and others who access or use the service.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you may not access the service.

2. Products

a) Merchandise: We offer a range of products including t-shirts and cigars for sale on our website. By placing an order, you agree to be bound by the following policies:

i) Refund Policy: We strictly adhere to a no-refund policy for merchandise that has been used or after 5 days of purchase. Exchanges are only allowed within 5 days of purchase and must be in new and unused condition.

ii) Shipping and Delivery: We strive to deliver our products in a timely manner. However, we do not guarantee delivery dates as they depend on various factors outside our control.

b) Cigar Party Bus Booking: We also offer booking services for our cigar party bus. By making a reservation, you agree to be bound by the following policies:

i) Cancellation and Refund Policy: Reservations can only be canceled up to 48 hours prior to the scheduled booking time, with a full refund. Reservation Deposits are Non-Refundable. Cancellations made within 48 hours of the scheduled booking time are non-refundable.

ii) Changes to Booking: We understand that plans may change. Therefore, changes to the date, time, or number of guests must be made at least 24 hours in advance of the scheduled booking. Changes made within 24 hours of the scheduled booking time may be subject to availability.

iii) Deposits are NON-refundable as the date and time will be removed from the website once a customer books and pays their deposit online. We will, however, make every effort to accommodate a new date for the customer as needed.

3. License to Access

Subject to your compliance with these Terms and Conditions, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website solely for personal, non-commercial purposes.

4. Intellectual Property Rights

a) Our website and its original content, features, and functionality are owned by Urban Ash Cigars & Hookahs and are protected by international copyright, trademark, patent, and other intellectual property rights laws.

b) You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content or services obtained from or through our website.

5. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Urban Ash Cigars & Hookahs. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit.

6. Limitation of Liability

In no event shall Urban Ash Cigars & Hookahs, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:

a) The use or inability to use our website;

b) Unauthorized access to or alteration of your content, transmissions, or data;

c) Any conduct or content of any third party on our website;

d) Any content obtained from or through our website; or

e) Any other matter relating to our website or services.

7. Indemnification

You agree to defend, indemnify, and hold harmless Urban Ash Cigars & Hookahs, its affiliates, officers, directors, agents, contractors, suppliers, and employees from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

a) Your use of and access to our website;

b) Your violation of any term of these Terms and Conditions;

c) Your violation of any third-party right, including without limitation, any copyright, property, or privacy right; or

d) Any claim that your content caused damage to a third party.

8. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of [your country]. Any dispute arising under these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts located within the state of Florida.

9. Changes and Modifications

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

10. Contact Us:

Get in touch with us.

Have any questions, comments, or suggestions?

We would love to hear from you! Our dedicated team is here to provide exceptional customer support and assistance. Whether you need guidance in finding the perfect cigar, have inquiries about our products or services, or simply want to connect with fellow cigar enthusiasts, we are ready to help.